A really informative session. Akin really was inspirational in how he delivered the course. I would really love him to do this session again for staff that I manage. How a staff member can place themselves with issues around a complaint and how they can feel when managing frontline staff and customers.
Great experience, great to see the customer team learning and sharing knowledge and skills with each other. Mel is a fantastic trainer who takes time to ensure delegates understand the content and always has a way of sharing personal experiences to enhance the learning experience.