Great experience, great to see the customer team learning and sharing knowledge and skills with each other. Mel is a fantastic trainer who takes time to ensure delegates understand the content and always has a way of sharing personal experiences to enhance the learning experience.
Generally speaking, the whole experience has been very positive. I found the initial meeting with Akin and Jerome very useful and glad we had further conversations with Jerome. This reassured me that sessions are going to be relevant and would provide us with the skills we need to improve at the CSP. I liked the way Jerome quickly figured out what worked well and what needed changing during the first session and was prepared to change and adapt the structure and contents of the session. Jerome's comes across as a seasoned facilitator and he is excellent in keeping participants engaged throughout the day. Thank you