Course did not meet any of the objectives. Trainer needed to give more specific direction or at least centre check on how each group were approaching the exercises. As not doing so meant we spent the whole day talking about restaurant menus rather than customer service, staff motivation etc, etc. Handouts - the menus as handouts adversely change our group ideas of requirements of exercise. Trainer did not give any time for delegates to have time to think alone - all group works, which can block out ideas, thoughts of those who need time alone for creative thinking, problem solving. Training needs to be balanced between individual and group activities.