Scott D, 15 Apr 2016
I found the course informative and was presented in a way that made me change the way I think around complaints. I felt the course was presented in an outstanding way and was very thought provoking for me and they way I can handle complaints in future.
Rosina H, 14 Apr 2016
Excellent course which will help me a lot as I am new to complaints and the NHS. Trainer was friendly, knowledgeable and communicated well which helped as the projector failed to work properly, we did not miss it. The flip charts and course booklet made up for it.
Beverley G, 04 Apr 2016
Unfortunately the projector did not work and the booklets arrived late
dave w, 16 Mar 2016
relaxed atmosphere to put you at ease, as this was completely out of my comfort zone! enjoyable and Melissa is great at what she does.
Christopher D, 14 Mar 2016
Would like to know more about how a business can tackle problems of diversity in recruitmentResponse : Good morning Christopher. Thank you for your comments and I am glad that you enjoyed the course. Further to your question on how a business can tackle problems of diversity in recruitment an article was written in Personnel Today that dicusses this topic - http://www.personneltoday.com/hr/promoting-diversity-through-recruitment. There is also further reading on the Equality and Human Rights Commission website -http://www.equalityhumanrights.com/
Jan R, 23 Feb 2016
Confidently and competently delivered
Sophie E, 23 Feb 2016
London
I had a great time on this course, I felt really involved in the whole thing and didn't loose my attention throughout. I have come away feeling reinforced in what I am doing and has helped me refocus and be more kind and friendly in my responses. Thank you June, you were wonderful and a great asset to the AKD teamResponse : Thank you for your kind feedback. I'm glad you had a great time and hope that you are reaching your goals.
Emma H, 17 Feb 2016
The course was great and a real eye opener. It may have been handy to have a simple handout to take away from the course
Mary M, 17 Feb 2016
Thank you very much to Melissa - she was brilliant.