Excellent course which will help me a lot as I am new to complaints and the NHS. Trainer was friendly, knowledgeable and communicated well which helped as the projector failed to work properly, we did not miss it. The flip charts and course booklet made up for it.
Would like to know more about how a business can tackle problems of diversity in recruitmentResponse : Good morning Christopher. Thank you for your comments and I am glad that you enjoyed the course. Further to your question on how a business can tackle problems of diversity in recruitment an article was written in Personnel Today that dicusses this topic - http://www.personneltoday.com/hr/promoting-diversity-through-recruitment. There is also further reading on the Equality and Human Rights Commission website -http://www.equalityhumanrights.com/
I had a great time on this course, I felt really involved in the whole thing and didn't loose my attention throughout. I have come away feeling reinforced in what I am doing and has helped me refocus and be more kind and friendly in my responses. Thank you June, you were wonderful and a great asset to the AKD teamResponse : Thank you for your kind feedback. I'm glad you had a great time and hope that you are reaching your goals.