This is the 3rd time I have attended this course. The course has helped me grow more each time. Its great I can still get something from this over and over again.

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Rob L, 17 Feb 2017

I thought the trainer was really good and liked the fact that there wasn't reams of handouts, but that learning was done interactively throughout the course.

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Francesca B, 17 Feb 2017

I really enjoyed it, I learnt good tips of dealing with complaints and enjoyed that the trainer often did drawings to explain what she was talking about which I find keeps the training course much more interesting rather than someone just talking at you.

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Susan M, 07 Feb 2017

I had Julia and she was fabulous, I was nervous and after this course, I felt more confident and happy to talk to the group. Julia made us all feel relaxed and was very friendly. I would love to be part of any future courses.

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Susan P, 06 Feb 2017

There was some debate about the letter contents we had to write. My Manager went to the morning session, I went to the afternoon session. I am not sure if we both agreed on the right way to devise a response to a complaints letter (this will be revealed shortly).

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