Matt C, 19 May 2017
excellent course, very useful. The trainer was very inspiring
stephanie N, 19 May 2017
the session was very interactive and very well delivered. It also made you think differently about complaints.
Diane R, 19 May 2017
very well balanced and delivered well easy to understand without big words
Jayne V, 19 May 2017
this was an excellent course, very interesting and informative
Beverley S, 19 May 2017
I would like to thank you for giving providers the opportunity to attend your course, it was very valuable. It made me seriously think about our internal policies as a Homecare provider and what we can do to improve or mirror what is happening in LCC. I will be contacting Akin Thomas to see if he can provide support for us nationally in our company.
Samantha J, 29 Mar 2017
I found it really informative and enjoyable. i feel more confident in explaining to my staff team about the complaints procedure.
stephanie d, 29 Mar 2017
really great course. would love to learn more. already implemented into practise some of the material
Julie J, 28 Mar 2017
Would have liked it to have been a full day, to talk more in depth and go around the game board more. June was a fantastic trainer but felt the session would have been a lot better without the leeds council officer trying to give her views and experiences.