no certificates were given out to say the course has been attended for staff files any chance of 2 certificates been provided for stephen glenwright and michelle glenwright to put on file and to be complaints champions for the home certificates of the training would be helpful in showing staff they have had relevant training to deal with complaints.
the course was informative however in my opinion was the basics of dealing with complaints. I would personally recommend the course to someone who has just started dealing with customers and complaints. to make it more relevant to myself i would like more example complaints to be used as well as more difficult complaints where the customer is being told something that they don't want to be told. Being taught how to write complaints where the customer is being told "no" but wont escalate of the back of your response.