AKD Solutions Reviews

very useful thought provoking and innovative course

I understand that the focus on people's experience was valuable, but as a new manager who hasn't dealt with a complaint before I wanted a guide to what I need to do. This was briefly covered in 5 min a the end but I was left feeling unclear.

A really informative session. Akin really was inspirational in how he delivered the course. I would really love him to do this session again for staff that I manage. How a staff member can place themselves with issues around a complaint and how they can feel when managing frontline staff and customers.

excellent session done without power point. excellent subject knowledge and useful examples

Excellent course and very informative. The training was presented very well.

Very useful course.

a brilliant training session and I will be recommending this to my colleagues

Good course but too much time spent on role playing and not enough time to answer any questions and updating on procedures and legislations etc

A good refresher and it was helpful to discuss the whole complaints experience and timelines

A great session that the delegates enjoyed, Melissa and Alison were good at keeping the groups on track.