The trainer was exceptional, he presented the training to fit in with all members of the team. He was engaging and trusting. He made us Laugh and he made us think about our situations and auditing and how to structure the audits. He was very knowledgeable and very likeable, he made us all feel at ease.
Excellent level of detail. I would like to suggest that for future courses the idea of auditing a company's own procedure is a good one. I have had feedback from my colleagues that this is an excellent method to check understanding and really re-enforced the message in a more familiar context.
Online booking experience could be smoother - originally a promotional discount code wasn't applied which had to be manually rectified. The course materials could do with proofreading - there were several typographical errors. The reproduced slides in the course notes are too small - some text is impossible to read.