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The content was pretty confusing as to where we stand with the Care Certificate. Because there were reps from different areas of the industry it was hard to make it a 'one size fits all' approach. There was a lot of repetitive content - I feel like the content could be streamlined and be covered in a day. I don't feel we need to be writing on large pieces of paper in groups when it was a fairly small group to begin with, open conversation would suffice.