About this course
This management essentials course will help grow your managerial aptitude and skills through an interactive approach. By attending this course, you’ll learn to identify problems and classify them in priority areas by creating solutions. Then though comparative analysis you will support and construct management processes that will drive productivity and deliver results.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
What you will learn
Defining the Modern Manager
- Who is the Modern Manager
- Codes of Professionalism
- Applied Management Theory
- Championing Policies and Procedures
Effective Delegation
- Setting Precision Tasks
- Key Performance Indicators and SLA’s
- Delivering Clear Guidance and Instruction
Communication and Interpersonal Skills Masterclass
- Mastering Body Language
- Tonality and Communication Content
- Semiotics and Semantics
Delivering Empowering Feedback
- How to Give Feedback
- Mapping Feedback to Career Path
- Resistance Handling During Feedback
Course Review
- Summary and recap of key learning objectives
- Action Planning
Recent reviews
Bronwyn was very approachable and easy to talk to and knowledgable.
A fantastic week start to finish. Welcome and explanation from Rohit to content, location, setting, things included (iPad, drinks, lunch) and of course Jon. I feel like he was perfect for my way of learning and was diverse and flexible to my needs, and that of others through the week.
I really enjoyed the experience. The organizer could not have been any more accommodating or friendly, and The consultant was an excellent teacher who made the learning experience extremely enjoyable