Measuring Impact for Service Improvement

Description

To discuss, explore and establish what good ‘looks’ like in term of service improvement within the context of the organizational objectives and be able to prove value by measuring the impact of what we do.

What you will learn

By the end of the session you will be able to:
• Identify what is your role is in making service improvement a success and why?
• Review and set success factors for your organizational strategy
• Use current tools and techniques to assess / continuously monitor progress
• Explain what could be done if your not on track
• Identify what ‘good’ looks like from an operational viewpoint
• Assess and measure success
• Explain how managers help us ensure success

Further information

McManus HRD
Provider:
McManus HRD
Duration:
1 Day
Price:
POA
Availability:
On demand
Course type:
Classroom
Locations:
London

Contact Information

McManus HRD

Davenport House
16 Pepper Street
London
E14 9RP

Credentials

Locations