About this course
The Communication Skills programme helps participants improve their interpersonal communication effectiveness by developing the behaviours, awareness, and practical skills needed to communicate clearly, build stronger workplace relationships, and increase their impact when working with others. It is designed for supervisors, team leaders, and managers who want to enhance their communication and interpersonal effectiveness
What you will learn
Participants will learn how to:
- Understand the critical importance of effective communication in the workplace.
- Use effective two-way communication techniques.
- Build stronger interpersonal relationships through better communication.
- Apply emotional intelligence to improve communication and management effectiveness.
- Create opportunities for meaningful communication within teams.
- Plan and adapt communications during periods of change.
- Listen actively and effectively.
- Develop empathy and stronger relationship-building skills.
- Construct and deliver effective briefings and key messages.
- Recognise the importance of strong internal communication practices.
Key Skills Developed: Active listening, empathy, relationship building, emotional intelligence, workplace communication, briefing delivery, and communication planning