Description
A ½-day course to increase awareness, build confidence and equip customer-facing teams with the knowledge and skills to identify and respond to financial abuse. Through insight, discussion and case study learning, delegates will gain practical tools to better support customers experiencing financial harm or control.
Financial abuse can be complex, hidden and difficult to disclose. Organisations play a critical role in recognising the signs and responding appropriately. The way we engage with customers may either reduce harm or unintentionally increase risk. During this course we explore how to make a safe, supportive and informed difference.
Delegates will have the opportunity to reflect, share experiences, develop practical questioning techniques and participate in activities and scenario-based discussions.
What you will learn
Understand what financial abuse is and the impacts it has on individuals
Understand who may be at risk of financial abuse
Recognise a range of signs and indicators that financial abuse is taking place
Build a resource of useful and appropriate questions and responses and know how and when to apply them
Understand the importance of signposting
Apply the knowledge gained to better support customers
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