Description
Discover what good conduct looks like for your firm and your customers.
- Understand good conduct - uncover what good conduct looks like for your firm and what it looks like for customers
- Navigate risks - explore conduct risk in the context of governance, risk and compliance (GRC) frameworks
- Review examples – understand how good conduct can contribute to good customer and market outcomes
- Conduct in practice - get to grips the UK Senior Managers and Certification Regime, GDPR, handling complaints and vulnerable customers
- Raise your professional profile by gaining a life-long qualification awarded in association with Alliance Manchester Business School, the University of Manchester.
What you will learn
- Development of the conduct agenda
- Core components of conduct risk
- What does good conduct look like for a firm?
- Know your responsibilities and accountabilities
- What does good conduct look like for customers?
- Meeting the customer's objectives – the outcomes-based approach
- The importance of good market conduct
- The impact of poor conduct
- Understanding a conduct framework in practice – the Senior Managers & Certification Regime (UK)
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