Description
When people are given supervisor responsibility, their success depends on how quickly they develop people-management and organisational skills. These essential skills for new Supervisors do not come naturally and this course teaches what is required to step up into this role. Delegates will develop the confidence to put their newfound skills and techniques into practice and begin the process of effective, professional supervision.
What you will learn
Content:
- The role of a supervisor
- Attitudes and skills necessary for successful supervision
- Communicating effectively
- Developing strong working relationships
- Limits of authority
- The different motivators of people
- Planning, organising, and allocating work
- Giving clear instructions and checking they are understood
- Monitoring progress of tasks
- Giving feedback
Learning Outcomes
By the end of this course, delegates will be able to:
- Explain the role of a Supervisor, and how to adjust with confidence.
- Demonstrate the key attitudes that enhance supervisory skills.
- Communicate more effectively using questioning and listening skills.
- Develops good relationships with employees and peers, so they are seen as fair and consistent.
- Understand the limits of their authority and when to refer to and escalate issues to management.
- Recognise that people are motivated by different things and can adapt to the motivational needs of others.
- Apply some simple planning and organising techniques to maximise own, team and individual productivity
- Appreciate how to allocate work effectively
- Use a technique to give instructions that are clear and understood.
- Give feedback in a clear and constructive way
028 9043 9624
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