Outbound Telephone Sales


The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques.

What you will learn

By the end of this course each delegate will be able to:

Understand and describe the sales process (cycle)
Describe and use a simple telesales structure
Use simple communication skills to gather information and gain commitment
Recognise and respond to buying signals
Describe the structure for overcoming objections
Understand the importance of relationship selling on the phone
Enhance their company's image by dealing professionally with incoming calls
Understand the difference between selling an appointment and selling a product or service on the phone
Ask for an appointment with confidence

Further information

Cosensa Learning and Development
Cosensa Learning and Development
1 Day
£345 (ex VAT)
Scheduled dates
Course type:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, Liverpool, London, Manchester, Newcastle Upon Tyne, Stirling

Contact Information

Cosensa Learning and Development

Adelaide House
1 Falcon Road
BT12 6SJ