Managing Difficult Conversations to Achieve Positive Outcomes

Description

This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.

Course Description:

• Defining expectations of performance, behaviour and attendance
• The value of a consistent approach
• A balance between developmental and positive feedback
• Assertive and effective communication
• Managing the conversation effectively
• Managing escalating behaviours to achieve the win-win
• Practice and observation
• Defining expectations for change
• Monitoring progress to secure improvement

You will be rewarded 6 CPD points upon completion of the course