I find Gabriele professional and friendly. The course for me is the perfect mix of listening, speaking, reading, writing, grammar and culture. I would change nothing about the course. The reason I gave the facilities 4 stars: Good aspects: I like the old school feel of the place, the location is central and there is easy enough parking most days, the administration team are all professional, responsive and accommodating. Other: sometimes the rooms are too hot, too cold, not ventilated enough, or have blinding sun - but this is only what should be expected in an old Victorian school building and I wouldn't change the location for the sake of these very minor aspects.