Coursecheck Ltd Terms & Conditions for Training Providers

1 Definitions

 “Coursecheck Widget” means the graphic that includes the Coursecheck logo together with your average ratings as calculated by Coursecheck based on your Reviews

"Customers" means the customers of your business

“Employees” means the employees of your business

“Customer Feedback” means ratings and comments provider by your Customers about your courses

"Fees" means the monthly or annual fee paid by you to use the Services

"Personal Information" means the personal information supplied by your Customers that identifies them.

"Loss" means any loss, damage, liability, cost or expense including reasonable legal costs and expenses

“Published Reviews” means those elements of the Reviews that are publically visible on

“Responses” means comments posted by you on in relation to a specific piece of Feedback given by one of Your Customers.

“Reviews” means all Customer Feedback and Personal Information.

“Services” means the services we provide to you on

“Subscription Start Date” means the day after the end date of your Coursecheck free trial period

“Subscription Renewal Date” means the date on which your subscription is due for renewal

“Subscription End Date” means the date on which your cease to use the Services.

2 Usage of Reviews by Coursecheck

Coursecheck owns the Reviews but our usage of this information is strictly limited to the following activities:

  1. Day-to-day operations such as the validation of Reviews.
  2. Displaying Published Reviews in both detail and aggregated form on
  3. Benchmarking and analysis of Reviews, the results of which are only visible to You.
  4. Compliance as may be required by law or by any court, tribunal or administrative body of competent jurisdiction

For the avoidance of doubt, we will never share your Reviews with any third parties.

3 Usage of Reviews by You

You may use your Reviews in any way you wish, subject only to the following:

  1. Other than on social media websites and your own website, you may not replicate or refer to your Reviews on any other third party website.
  2. When referring to your Reviews in any marketing activity, you must always include a reference to Coursecheck.
  3. You must not use the Reviews in ways that would be in breach of the Terms of Use that governs the process by which Reviews are submitted by your Customers as set out at

4 Support

Support is provided by telephone and email during normal office hours (9am – 5.30pm) on Monday-Friday excluding bank holidays.  You can either call us on 020 3432 4484 or email us at

5 Data Protection

Coursecheck is registered on the Data Protection Public Register with registration number ZA056850. In this Clause, the expressions "Data controller, "Data processor", "Personal Data" and "Process" shall have those meanings as set out in the Data Protection Act 1998.

You agree that, in respect of any Personal Data supplied by Your Customers, you are the Data Controller and we are the Data Processor.  As such, you agree that you will comply with your responsibilities under the Data Protection Act 1998 and all other applicable UK data protection law with respect to Your Customers Personal Information.

6 Fees and Payment

In return for us granting you the right to use the Services, you agree to pay Fees to us, which may be either monthly or annual.  Fees are payable in advance of the periods to which they relate and all invoices are payable within thirty days.

We will issue the first invoice to you upon the Subscription Start Date. If you are paying monthly, this invoice will cover the period between the Subscription Start Date and the last calendar day of the subsequent month with the fee calculated pro-rata based on the total number of days in the period.  Thereafter, we will invoice you on the first day of each month for the period covered by the subsequent month. If you are paying annually, we will issue an invoice for the annual subscription on the Subscription Start date.

Our preferred method of payment is by direct debit and this is mandatory for monthly payments.  However if you are paying annually, then you may pay by BACS transfer or cheque if you prefer.

If you fail to pay any sum due within 14 days of the payment due date, we reserve the right to suspend your use of the Services and/or claim interest at the rate of 3% above Barclays base rate at the time the debt is enforced.

7 Number of people to be trained

We operate a fair usage policy and the Fees we charge are based on the number of people you tell us that you expect to train in the next twelve months.  We will review your account twice a year and if it appears that the number of people you are training is going to be more than 10% higher than the stated level, then we reserve the right to adjust the fee accordingly.  However, we will not seek to apply higher fees retrospectively and we will not increase the Fees without discussing it with you first.

8 Subscription renewals

The Subscription Renewal Date is one year after the Subscription Start Date.  Unless you inform us in writing at least thirty days prior to the Subscription Renewal Date, we will automatically renew your subscription. However; we will write to you sixty days prior to the Renewal Date to remind you of this, and also to inform you of the subscription rate for the subsequent twelve-month period.

9 Termination

If you are paying monthly subscription fees, you may terminate your subscription by giving not less than one calendar month’s notice.  If you are paying an annual fee, then you may terminate your subscription by informing us in writing not less than 60 days prior to your Subscription Renewal Date.

Upon termination:-

  • You will promptly account for all payments due in accordance with these Terms & Conditions
  • Unless otherwise agreed, we will remove all Reviews and other information relating to you from the Coursecheck Website as well as from our marketing materials
  • Unless otherwise agreed, you will promptly remove all references to Coursecheck from both your web site and any other marketing materials.

In no circumstances will any Fees be repaid due to termination under this clause.

Termination shall not affect our or your accrued rights under these Terms & Conditions and the provisions of Clauses 2,5,8,9 & 10 shall survive the Subscription End Date.

10 Indemnity

You agree that any breach of your obligations whilst using the Services may have significant repercussions for us; and that you shall defend, hold harmless and indemnify us in respect of any Loss or claim against us caused by:

  1. Our publication of the Published Reviews and your Responses or
  2. Any breach of your obligations under these Terms & Conditions

11 General

  1. Once you have acquired 30 Reviews, you agree to promptly display the Coursecheck Widget on your website.
  2. Not withstanding the terms of clause 10, neither party's liability for Loss to the other shall be greater than the total amount of Fees paid in the calendar year in which such Loss occurred; and neither party shall be liable for any loss of profits, revenues, business opportunity, goodwill, reputation, data or any indirect, consequential or special Loss whatsoever.
  3. You agree that we may identify you as a Coursecheck customer on the Coursecheck Website and you consent to our use of your company name as part of our general marketing activities.
  4. We will use reasonable endeavours to ensure that the Coursecheck Website is always available but as with any internet-based service, we cannot guarantee availability of the service.
  5. The formation, existence, construction, performance, validity and all aspects of these Terms & Conditions is governed by English law and in the event of any dispute, you agree to submit to the exclusive jurisdiction of the English courts.
  6. We reserve the right to vary these Terms & Conditions at any time but will always notify you if we do so.


Last updated: January 2018