The Trainer was an extremely nice person, with a kind approach. Unfortunately there were limitations with communications due to hearing, which lost us time through repeating questions. Also, sometimes I think the Trainer did not hear the question correctly and did not give the expected answers/irrelevant answers. The course, although followed a logical flow with subjects, the Trainer did not deliver the sections in a fluid way and often veered off in all directions without coming back to the first point. The demo system did not work fully and was full of old data and as such some of the set up was corrupt and so our exercises could not be fully completed due to permissions, which lost time in on the spot fixes. The Trainer was under the impression that the course was 5 days and not 4, so we had to skimp on content on the last day. We only rushed through the Web Assistant due to lack of time and also this was not working on the demo system, so we had no opportunity to see it working fully or perform exercises. The Guided Tours did not work properly due to old system resources and so we did not get chance to work on this and see it working correctly. Losing day 5 we did not see the integration with Solution Manager (although on the Agenda the Trainer said he new little about it) and BPM, WorkArea Migration, Importing and Exporting of WorkAreas, fully working Web Assistant and nothing to do with eLearning and SCORM (it was spoken about briefly but not to the satisfaction of the attendees). We spent one whole morning on installations, which were more for IT Admin and even though it was suggested we move on to more usage the Trainer carried on.