Complaints Are Like Medicine… (Complaints Training) Reviews

The training needs to be rolled out to all practitioners and business support so they can better understand the nature of complaints and the process taken by investigating officers.

Overall I believe that this day was of limited value to me although the training was largely enjoyable and prompted reflection

I really enjoyed the course. I am don't get much out of courses where there is a task to do every 5 minutes and when each person has to talk in front of the group but there wasn't much of this in this training course so I felt I had time to listen and reflect.

Insightful and engaging training session.

The course was really useful and had lots of interesting ways of looking at complaints. It addressed ideas about complaints that I hadn't thought about and made me challenge the way I have handled and would handle complaints.