The course was tailored to my needs. Philippa and I had exchanged emails prior to the course which was very useful as it allowed Philippa to prep the material beforehand. As it was a one-to-one session I was able to go at my pace and Philippa constantly asked if the material we were covering was what I was expecting. For one of the sessions we used my document and this was a very useful exercise and not one that I have been offered in other training courses. When a delegate can immediately apply their learning to their own documents - that's a good sign that the course was well received. I would recommend the course and Philippa ato others, both internal and external.Response : Thank you Ruby for taking the time and for such positive feedback. This really sums up how we want online training to work for our delegates.