Excellent level of detail. I would like to suggest that for future courses the idea of auditing a company's own procedure is a good one. I have had feedback from my colleagues that this is an excellent method to check understanding and really re-enforced the message in a more familiar context.
As mentioned earlier, I thoroughly enjoyed the course and felt the trainer Kevin Collins, held everyone's attention and made the subject very interesting. The course material was well presented and easy to understand and also a useful reference document for the future.
Kevin was very knowledgeable and used various examples to explain aspects of the matter being discussed. Course was pitch at the right level given the varied experience of the attendees. Course was not rushed and plenty of discussion was generated over the two days.