It was disappointing to find upon arrival that there were no course notes for me and I had to wait until the second day for the complete pack. It was part way through the first day before even photocopies of that days relevant notes were available. It would've helped if precise timings of the course were provided upon booking and not just a few days before arrival when train tickets had already been booked.
Course was excellent. I think an overall flow chart at the beginning showing the distinction between the strategic and operational parts would have been very useful as this did not "click" with me until well into the second day. Only negative about the facilities was the main car park was full on the first day and the signae to the overflow park is not very good.