From memory, previous LRQA training courses relating to transition from one edition of the QMS standard to another have included a copy of the revised standard as part of the course materials. Pre-course information was solely an itinerary/agenda of the course with no other details.
Both trainers were knowledgable and engaging. The course was generally good but there are a couple of observations I would make: 1. It was expensive and therefore a value for money judgement would be rather low. 2. It would have made sense for the delegates to be able to take away copies of the two standards being reviewed at the end rather than having to hand them back in. 3. The two trainers occassionally drifted into esoteric discussions about what they didn't agree with personally within the new standard. I did not see this is really relevant or helpful. 4. The training finished significantly early on both days which makes me feel the allocated time was too long and perhaps course content could be increased to fill the designated time or the cost could be reduced to cover the actual time
One of the toilets was blocked therefore couldn't use it. During one of the breaks the toilets were out of order having to go back to reception which was on a different floor. During one of the breaks the coffee machines were out of order. The desserts ran out during lunch time. The air con made a loud noise when it was on. The flip chart stand broke whilst the trainer was writing on it.