Excellent. Only comment would be that where it is a single department, they may have similar issues and a "pre-meet" or enquiry to focus on key issues ahead of time may be worth while. We did have such an issue and whilst instructor was happy to held (and did ask) at the meeting, we could have perhaps invested more time / got a conclusion if we had the issue been discussed / outlined ahead of the day of the course.Response : Simon thanks so much for your positive feedback. We always ask prior to the course if there are any particular areas that we can incorporate for customers. One area was highlighted to us in advance however, if there is anything outstanding do not hesitate to get in touch we are always happy to help with ongoing questions or assistance with implementing anything you have learned.