We have only eveer dealt with minor complaints that have been resoloved quickly , Apart from Safeguarding if course. THis course was interesting and informative and delivered in a manner that will motivate staff. Plus it has made myself more aware of the policies and Procedures , plus who to contact.
I thought the course was really interesting, and was really useful to my role. The trainer was excellent and made it interesting. I would have liked to cover more about dealing with aggressive complaints and how to deal with people who are more aggressive but I appreciate that would probably have to be another course. But overall it was brilliant and gave me a new perspective of complaints and how to look at them and deal with them and how to deal with staff when we have complaints.