Complaints Made Easy (Complaints Training) Reviews

We have only eveer dealt with minor complaints that have been resoloved quickly , Apart from Safeguarding if course. THis course was interesting and informative and delivered in a manner that will motivate staff. Plus it has made myself more aware of the policies and Procedures , plus who to contact.

Very enjoyable and informative

I was that enthralled with the course I could of stayed all day. The time went by so quickly. I engaged with the information and group work and enjoyed every minute of it.

I thought the course was really interesting, and was really useful to my role. The trainer was excellent and made it interesting. I would have liked to cover more about dealing with aggressive complaints and how to deal with people who are more aggressive but I appreciate that would probably have to be another course. But overall it was brilliant and gave me a new perspective of complaints and how to look at them and deal with them and how to deal with staff when we have complaints.

Very informative and pleasant trainer and training

Very well presented & very knowledgeble

Really enjoyed the course. It was very informative & interesting. Trainer was excellent at getting the point across.

Brilliant course with a dynamic and inspiring trainer. I am pleased to see that the training is to be deilviered to care staff as I feel it will benefit them massively. The only point was that the room was quite small!

good presentation / delivery

I really enjoyed the course, really interesting learnt a lot it answered all my question .