Complaints Made Easy (Complaints Training) Reviews

I found the course very useful and I am sure people at all levels will have gained something form the short course that it was

As above

Overall, I think the training was incredibly beneficial and made me more passionate about creating a customer-centric business.

I enjoyed the training day as it was mostly group work / interactive which I work well with. The trainer was really helpful and knowledgeable. It was a fun day and I learnt a lot.

The exercise at the end of the day was quite difficult to do. This was due to everyone being mentally tired. It may be a benefit to do this exercise early in the day in order to examine responses as we progressed through the board game

it was interesting and it was nice to exchange stories, ideas and experiences.

I really enjoyed the course, the information provided and resources will help and support me. I am more positive regarding complaints.

Good, clear instruction, fast pace

a full day would be useful

I really loved the course