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Complaints Made Easy (Complaints Training) Reviews

Jane C, 20 May 2019

I think that it should be compulsory that managers attend this training session

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Alison F, 16 May 2019

Particularly liked the advise about how to deal with complaints against staff. Working in mental health I have to deal with a lot of complaints - I know feel much more confident.

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Jane B, 16 May 2019

It was recommended that everyone in the team attend this course.

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Judy N, 15 May 2019

We seemed to run out of time towards the end so we didn't have any time for final questions

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Ruth E, 15 May 2019

A really useful and informative afternoon, we didn't cover all the questions in the board game but I feel that was not essential to the learning for the day. Very useful to do the training as a group from our own teams to share experiences and understanding of the process to ensure everyone has the same approach and knowledge

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Tina M, 14 May 2019

To be honest I was expecting this training to be quite 'dry' however the trainer June (I think) was really good and made the topics relatable to everyday interactions.

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Mandy B, 14 May 2019

Brilliant trainer ,stays on track while also encouraging feed back and conversation

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Caroline W, 14 May 2019

A very enjoyable and informative session. The trainer was very engaging and knowledgeable.

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Michelle M, 14 May 2019

Excellent training.

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Martyn R, 14 May 2019

I really enjoyed the course and June was very polite and helpful and made you feel at ease. She was very knowledgeable and could answer questions. It just felt restricted due to the time, but i would recommend people to go on the course.

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