Great experience, great to see the customer team learning and sharing knowledge and skills with each other. Mel is a fantastic trainer who takes time to ensure delegates understand the content and always has a way of sharing personal experiences to enhance the learning experience.
We really enjoyed the session with Mel. She was insightful into human behavior and the depth of her knowledge was evident. The course was custom made for RRG and that is helping us deliver a bespoke experience to our teams. The game is a great way to discuss difficult situations and to help participants realize the difference between a vision and reality and how to set intent to achieve the vision. I cant thank Mel enough for her role in equipping us to deliver the Diamond Customer Journey
I had no issues with delivery of the training. I thought the game was a really creative way to learn. I had never done anything like that and I really enjoyed it. the trainer was very good at generating linked discussions too. I didn't feel l learned anything from the day as it was all things I do on a day to day basis but I guess it was a bit useful to mingle with colleagues.
The idea of the game is good but I personally feel it wouldn't work within our team. It would take too long- even if you has smaller teams. Most of the cards you sit and discuss, so it would need to be tailored to us, and even then you could play the game without the board. It would work best as part of a training day not as a quick game during opening hours.