- Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
- Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
- Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
- Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
- Management consultants
What you will learn
Upon completion of this course, you will be able to understand:
- The main reasons why senior management should become personally involved in TQM – what they need to know about TQM and what they need to do in terms of actions.
- The role of middle and first-line management as being key to putting in place the principles of TQM, and the activities which they need to get involved with.
- Change and continuous improvement.
- How the improvement process is triggered.
- A range of approaches which can be followed in the introduction of TQM.
- The structure of a framework to assist with the introduction of TQM.
- Six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.
- Some of the typical problems in sustaining TQM.
- An audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.