This half day workshop is designed to enhance existing skills in order for participants to give even better customer service to both visitors and staff. It will build on your current personal and interpersonal skills enabling you to manage others, gain support and handle conflict effectively.
What you will learn
- clarify key relationships and the critical elements of your role within the organisation
- focus on time management in order to handle the workload efficiently and integrate tools and strategies to develop yourself and your role
- project a professional image and approach at all times
- handle conflicts through assertiveness and influencing
- focus on how to develop your role within the business