Conflict Management and Negotiating Skills - UK-OAG230


This workshop will equip those attending to have more confidence about how to interact with stakeholders and managers to deliver assignments that are valued and achieve firm agreement to taking action. It will also allow benchmarking and best practice sharing with peers. The training week is extremely interactive with case studies and real life examples used throughout. Delegates will have the opportunity to network and share experiences with other professionals. 

Why attend this course?

  • Auditing projects and strategic risks
  • Coordinating assurance activities
  • Leveraging data analytics and continuous auditing
  • Offering more insight through Root Cause Analysis and Trend Analysis
  • Working on risk maturity and risk culture
  • Getting audits on the audit plan
  • Gaining stakeholder buy-in to the focus of an audit
  • Managing closing meetings
  • Understanding organisational and political constraints
  • Overcoming being ignore

What you will learn

You will learn how to identify and defuse conflict as it emerges, strategies to turn events positively to improve relationships, and ways to carry your audit and advisory engagements to a positive conclusion despite differences of opinion.


Common challenges:

  • Getting audits on the audit plan
  • How to demonstrate and audit has value
  • Understanding management views
  • Getting proper stakeholder buy-in to the focus of an audit
  • Proven approaches to obtain management attention
  • Dealing with difficult issues during assignments
  • What is enough evidence?
  • When/how to raise issues

Closing meetings:

  • What should be achieved at the meeting?
  • What must be done in advance?
  • How many should attend?
  • What if disagreements arise?
  • Other stakeholder management skills:
  • Building an informal network
  • Having a stakeholder map
  • Thinking more about how to write e-mails

The elements of effective negotiations:

  • Understanding what is valued and what is not
  • Thinking about constraints and agendas
  • Managing meetings with senior leaders
  • What is a suitable frequency?
  • What are other hallmarks of a good meeting?

Overcoming being ignored:

  • Why does this happen?
  • What to do about it
  • Understanding organizational and political constraints:
  • Taking a step back to understand other factors that can affect relationship
  • Advisory work
  • Attending committees

Coaching your audit team to become better at influencing and stakeholder management:

  • Recognizing the role of all staff to manage
  • stakeholders
  • Explaining warning signs that can alert you to
  • bigger issues
  • Sharing challenges and considering approaches to high stakes meetings

Further information

ACI Learning
ACI Learning
2 Days
Scheduled dates
Course type:
Amsterdam, Atlanta, GA, Bandar Seri Begawan, Boston, MA, Burlington, MA, Cape Town, Charlotte, NC, Chicago, IL, Dallas, TX, Denver, CO, Dubai, Dublin, Dublin, OH, Hong Kong, Houston, TX, Las Vegas, NV, London, Manila, New York, NY, Oman, Orlando, FL, Philadelphia, PA, San Antonio, San Diego, CA, San Francisco, CA, Seattle, WA, Singapore, Virtual Training Room Only, Washington, DC

Contact Information

ACI Learning

6855 S. Havana St.
Suite 230
80112 USA