This practical workshop is for people who write, check or send printed documents and electronic messages. It equips you with ready-to-use skills to ensure the accuracy, completeness and clarity of your written communication. And it relates the learning messages specifically to the work you do.
The objectives are to:
- Measurably improve the effectiveness and accuracy of written work
- Increase attention to detail and 'present-mindedness'
- Understand and use techniques for writing accurate, clear and concise communication
- Devise a checklist for checking written work effectively.
Wherever your people are working with written communication, there's the potential for mistakes. And mistakes are costly. They waste time and money – and they damage your reputation. Sometimes, they have serious repercussions. Even small errors which take next to no time to make cause long delays, misunderstandings and operational inefficiencies. Think of all the letters, emails, contracts, reports and promotional literature produced by your organisation. Even if a tiny percentage of these written communications contain an error, there is unnecessary cost and damage to your reputation.
This workshop is for people who prepare, check or process documentation. It equips them with practical skills to ensure that your written communications are presented professionally, accurately and without omissions. It’s not a ‘proof reading’ or ‘grammar’ course. It’s about practising skills and developing a mindset which mean your documents deliver the right message, at the right time and in the right way.
Key themes in the workshop include:
- Attention to detail: heavy workloads and the fast-paced nature of modern communication mean that mistakes creep into written work. But you can still be accurate, even when working under pressure. Participants learn how to be alert to the possibility of error.
- Reading skills versus accuracy skills: our deeply ingrained reading skills impede our ability to check a document for completeness and accuracy. Participants learn how to dump reading skills for more proactive document checking.
- Effective, structured checking: a simple three-step structured approach to checking means that your documents are correct, do exactly what you intend, and are professionally presented.
Who's it for?
Accurate Written Communication is relevant to people who work with any form of written communications. The workshop includes activities involving letters, emails, marketing literature and social media, and the programme is equally relevant to people who work with contracts, reports, forms, event programmes or any other documentation.
Participants' typical job functions include:
- Customer Services
- Quality Control Teams
- Personal Assistants and Secretarial Support
- Marketing and Communications teams
- Administrators & Business Support Services
- Document Processors
- Human Resources.
What you will learn
Accurate Written Communication is delivered over two consecutive mornings or afternoons. During the workshop participants are engaged in practical activities using letters, emails, reports, marketing literature and social media posts. They learn to apply a structured checking approach to a range of materials, including their own, to prevent mistakes, omissions and miscommunication.
Content - Session 1:
- Pre-course assessment to measure current accuracy rate
- Increasing ‘present-mindedness'
- Accurate letter writing and checking
- The Three Es: the three-stage structured checking technique
- Reading skills v Accuracy skills
- The ABC of effective emails
- Accurate report writing.
Content - Session 2:
- Developing an accurate mindset
- Designing and using accuracy checklists
- Accuracy and marketing literature
- Clear, concise and correct sentences
- Accuracy in social media and other written communication
- Spotting typical errors
- Post-course assessment to measure improvement in accuracy.
- Results from pre- and post-course tests demonstrate mesaurable improvements
- Participants know how to use effective document checking techniques
- Participants know how to be 'present-minded' and how to address typical errors in written work
- Checklists developed in the workshop promote accuracy and avoid omissions.