The practical Developing an Eye for Accuracy workshop is hands-on interactive training for people who read, check or transfer information as part of their day-to-day work. The workshop improves your attention-to-detail skills and concentration level. It’s measurable and proven to work. Typically, participants achieve a 50-60% reduction in errors.
The objectives are to:
- Measurably improve data accuracy
- Boost efficiency and productivity
- Check numeric and alphanumeric data to prevent mistakes
- Increase concentration levels and attention to detail.
Through a series of written, audio and visual exercises, participants learn how to apply proven accuracy techniques, so that they read, check and transfer information both quickly and accurately. The techniques are made relevant to the participants' work by relating them to real examples of data they use in their everyday tasks. And participants learn about their own personal error pattern so they are alert to areas where they are most likely to make a mistake. Assessments at the beginning and end of the workshop enable you to track the reduction in errors achieved.
Participants learn why all human beings make mistakes and how to overcome the natural barriers to accuracy.
Here are just three examples why we make mistakes:
- The brain makes sense out of nonsense: your brain sees what it wants to see and makes assumptions about what the eye is seeing. It 'corrects' mistakes without us noticing.
- Our reading skills: we were taught to read by recognising shapes and that means we don't 'see' each letter or number in its exact location. We tend to look at the overall shape and that can lead to mistakes.
- The physical structure of the human eye means that it can't move smoothly across a piece of data.
Who's it for?
The Developing an Eye for Accuracy workshop is relevant to people who work with information and data. The workshop includes activities involving checking and transferring numbers, postal addresses, email addresses, names, alphanumerics and punctuated data, as well as transferring information by telephone and checking handwritten data.
Participants' typical job functions include:
- Customer Services
- Quality Control teams
- Finance and Accounts teams
- Human Resources
- Operations teams
- Business Support Services.
What you will learn
The Developing an Eye for Accuracy workshop is delivered over two consecutive mornings or afternoons. Session One explores why mistakes happen, how to ‘SuperConcentrate’ and how to manage distractions. It provides essential groundwork for understanding the techniques for reading, checking and transferring information accurately and quickly. Session Two explores how to apply accuracy techniques to specific types of data such as punctuated data, names and addresses and alphanumeric data.
A summary of the subjects covered is shown below:
- How to concentrate
- How to transfer data
- How to avoid mistakes
- How to learn from mistakes
- How to check
- How to check names, addresses and emails
- How to transfer data by telephone
- How to check and transfer alphanumerics
- How to check and transfer punctuated data
- How to check handwritten data
- Participants learn to apply proven accuracy techniques to their work
- Results from pre- and post-course tests indicate the reduction in errors achieved. Typically groups achieve a 50-60% reduction in errors
- The reductions in error are related to cost savings and productivity gains, making it possible to calculate a significant return on investment in the training
- Participants understand the importance of accuracy and the consequences of errors. They are motivated to 'get it right first time, every time'.