Ti Amo is a 90-minute intensive learning experience facilitating the journey of turning a good customer experience into a fantastic one, simply by helping customers to fall in love and stay in love with your brand.
The course can be facilitated with small groups in classroom settings, or larger groups in a conference type setting.
HOW THIS WORKS WORKS
There are 5 key steps to helping customers to fall in love and stay in love with a Brand.
Delegates begin with “Catch Their Eye” and journey through to “Keeping It Fresh”, as part of an exercise that uses picnic hampers filled with things associated with love. Each stage is analysed so they can draw parallels with how to deliver an enhanced customer experience that has a longer lasting impact and positive value.
Designed to encourage reflection, constructive feedback, innovation and collective working, the ultimate aim is to ensure customers don’t feel the need to stray.
WHY THIS HELPS YOUR ORGANISATION
Employees may understand how their behaviour impacts on customers, but they often don’t appreciate the commercial value of taking things that extra mile, to the point where the customer experience is so good it positively enhances the organisation’s Brand.
Ti Amo demonstrates to delegates that an eye for detail, a great attitude and the little things are all important and have a big impact.
What you will learn
By the end of this workshop delegates will:
- Have a clear understanding of the ‘5 Stages of Ti Amo’;
- Critique how well the organisation has applied these;
- Understand how a collaborative approach creates great customer experience;
- Have developed creative and innovative ideas to help them deliver a great customer experience.