I really struggled when asked to do the exercise and when I asked the trainer for support I still didn't have a clue what I was doing. Response from course provider
: Hi Lynne - we were disappointed to see your experience with us was not good. We will address the point you made about understanding the exercise with the trainer. With regards your comment about 'internal processes', we were not instructed to include anything about this on this event, the brief was for our standard Finance course, which is what was delivered. Our apologies if we failed to meet your expectations and I will be speaking to the course organiser to establish how the other delegates found the course.