Overall the session was enjoyable, the discussions in chat were valuable. For me it would have been great to hear more examples for the other people on the call, but I know on chat this can be difficult. I loved all the different links out to current thoughts and articles.
For a course on communication Skills, I felt it lack practice of core skills - listening, question formulation, responding. It did cover a lot of background - re why people behave or respond in certain ways, while this was accurate and relevant, we slipped off the core topic and allocated practice. Andy was very responsive to the needs of the group and this was part of the problem in taking time from practice.