Last question - follow-up support - I'm only just finishing the webinar so don't know about that!
It was very difficult to log on as I had to reset my password, install the adobe thing (although I have attended before and don't remember having to have done that), and then wait for the password reset - all this could be in the calendar invite so people could be more prepared when the webinar starts. One of the emails I had saved in my Outlook calendar didn't even have the website link to the webinar - I had to go and search it, found it in another email, tried to log on, and then all the password malarkey. Just saying it's not very user-friendly to log on to your seminars!
As I missed about 10 minutes in the beginning because of all of the above, I'm not sure if I missed the point where the objective of this webinar was covered. For me, it left me feeling that the whole point of 'how to develop a blended learning mindset' was from an individual's point of view, or L&D perspective - how this can be embedded in YOUR mind. I thought it would be from the organisation's POV, so I feel I didn't get much ideas for that. How to 'prepare' your organisation to welcome and embrace blended learning and eventually achieve the BL mindset. So, unfortunately, I feel I didn't get that much out of this webinar, but it could be because I missed some of it. The most insightful part was the chat box and other participants' thoughts and comments.Response from course provider
: Hi LL
Thank you for your comment. I'm sorry to hear that you didn't find the session beneficial. If you would like any further support or would like to discuss your comments in more detail, please do email me on firstname.lastname@example.org.
I have also taken your comments on board about the emails and entry to the webinar, and will endeavour to prevent this issue from happening again and make the system as user-friendly as possible. I hope that your next experience will be more enjoyable.