The trainer was working from a separate workbook to the rest of us which led to some levels of confusion. The practical exercises were OK, but not 100% relevant, I think if the trainer was able to discuss with us our roles and business' we work for, and produce a practical exercise based on those, it would of been more relevant. Whilst I felt the trainer overall was very professional, in the final practical exercise, I was called "Stupid" by the trainer, due to missing a point in the large brief pack. It was retracted relatively quickly, but I was embarrassed and made to feel very small within the group. It left a bitter taste, and as it was within the last hour of the course it really tarnished the whole feeling of how the course went. Apart from that, I felt the course was good, and had a lot of content to look back over.
very good, enjoyable and worthwhile to understand better how we should cope with different types of people, handling awkward situations and also backing ourselves in negotiating. learnt that sometimes you have to be direct and tell rather than coach but both very important at the right times