Regurgitated content delivered in an over the top manner that was alienating a large potion of the audience. The girls leading the breakout groups were better and more emotionally aware of their impact and engagement on the group. Mediocre delivery of limited concepts we have had delivered more effectively and with more impact by our internal training team.Response from course provider : Hi Charlotte, thank you for taking the time to feedback your thoughts regarding the sessions that you attended recently. We are disappointed that you felt that your needs were not fulfilled during these training sessions. This is unusually unique feedback for OTD, we would therefore like the opportunity to explore your comments further if you could find some time to speak with me in my role as OTD's Customer Experience Manager.