The key learning skills that were particularly helpful are - understanding process, techniques. Awareness if responsibilities of others need for support. The trainers are helpful, worked well with the group, approachable. The course is a good mix of theory and practical exercises.
I have learnt what skills are needed for completing investigations. I have gained full knowledge as I had no experience previously of completing investigations. The delivery from the trainers had good interactive style, good knowledge and good use of role play. Being able to have open discussions within the whole group was helpful.
I was able to reflect on previous interviews with staff and consider how I might improve on these. The guidance on Report writing and structure was very useful. In particular clarification on areas of concern - as I have been completing this incorrectly in previous investigations. Excellent training with good discussions and role play.
Engaging and interactive style promotes positive learning. Tools to use when completing investigations, processes to follow, how to structure a report, interview skills - managing different situations. The facilitators are approachable, engaging and enthusiastic. Thank you very much.