I found this course very informative and a really useful reminder of what we should be doing when investigating complaints. It was also reassuring to know that those of us on the on the course all have the same approach to complaints and it was also a really timely reminder about the reasons why we investigate complaintsin relation to the individual member.
However, although I have rated this high, the course gives me the impression that I will be responsible for investigating/writing a response to complaints - I do not think that is correct? I thought the course was focusing on preventing a complaint becoming formal?
This workshop would be useful for inexperienced new Regional Officers and new inexperienced managers. Experienced RO and SRO should know what a good investigation looks like/is structured albeit that their day to day work relates to employment issues rather than investigating complaints.