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Happy
Conflict Resolution, run by Happy
The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Creating Customer Delight: Mastering Customer Service, run by Happy
This comprehensive one-day workshop will provide a depth of personal insight and enhance your ability to understand what makes excellent service, as well as be able to effectively resolve difficult situations with unhappy customers,
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Critical Thinking, run by Happy
Duration:
1 Day
Price:
POA
Availability:
On demand
Course type:
Classroom
Locations:
London
Happy
Crucial Conversations, run by Happy
The techniques gained from Crucial Conversations training equips you with the skills to talk with almost anyone about almost anything.Particularly helpful when organisations are going through change and establishing new ways of working,
Duration:
2 Days
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Crucial Conversations for Leaders and Managers, run by Happy
This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues.
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Crucial Conversations for Staff, run by Happy
When we find ourselves stuck, there are crucial conversations we are avoiding or not handling well that are keeping us there.This highly interactive one-day workshop will give you the skills to identify the conversations that are holding you back,
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Dealing with Difficult People, run by Happy
Having to deal with difficult people, whether they be managers, co-workers or clients, can lead to staff members feeling demoralised, de-motivated and stressed.
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Effective Minute Taking, run by Happy
This course will examine the preparations needed before a meeting; clarify the purpose of minutes; explore the role during meetings; and planning after the meeting.
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London
Happy
Effective Report Writing, run by Happy
This one-day report writing course will look at the basics of report writing, including structure, presentation and organisation. It will include practice sessions on aspects of report writing.
Duration:
1 Day
Price:
POA
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London