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AKD Solutions
Masterclass in Complaints (Open Class), run by AKD Solutions
5.0 (2 reviews)
The course will support your organisation to make significant improvements to the way complaints are managed. Complaints are core to customer experience and relevant staff must be equipped to support the organisation by delivering high standards of
Duration:
2 Days
Price:
Availability:
Scheduled dates
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
Cosensa Learning and Development
Reception and Telephony Skills, run by Cosensa Learning and Development
5.0 (2 reviews)
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional,
Duration:
1 Day
Price:
£345
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling
AKD Solutions
Transforming Conflict Resolution, run by AKD Solutions
4.7 (3 reviews)
This one day course is designed to assist organisations in the handling of conflict and developing strategies to stop minor issues escalating into major situations..
Duration:
1 Day
Price:
Availability:
On demand
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
AKD Solutions
Complaints Made Easy (Complaints Training), run by AKD Solutions
4.7 (43 reviews)
Complaints Made Easy™ is designed to create a stimulating learning experience that supports improved practice and behavioural change. This course is facilitated using our Complaints Made Easy™ learning maps which provides flexibility allowing it to
Duration:
1 Day
Price:
Availability:
On demand
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
AKD Solutions
Master Class in Complaints Management (Complaints Training), run by AKD Solutions
4.5 (2 reviews)
The course will support your organisation to make significant improvements to the way complaints are managed. Complaints are core to customer experience and relevant staff must be equipped to support the organisation by delivering high standards of
Duration:
2 Days
Price:
Availability:
On demand
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
Chartered Insurance Institute
Introduction to managing difficult customers, run by Chartered Insurance Institute
4.5 (4 reviews)
This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive..
Duration:
1 Day
Price:
£220
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, Newcastle, Norwich
MOL
Construction & Electrical Materials Distribution, run by MOL
4.5 (33 reviews)
MOL’s programme accredited by City and Guilds, will help you or your staff gain the knowledge and expertise to give your customers exceptional customer service and become a building, construction or electrical product specialist..
Duration:
-
Price:
Availability:
On demand
Course type:
Distance learning
Locations:
n/a
AKD Solutions
Investigating Skills , run by AKD Solutions
4.4 (14 reviews)
Investigating Skills comprises two options for employees who are involved in investigations as part of their job role / responsibilities. Both courses are designed so participants emerge more confident and competent to undertake resolution focused,
Duration:
-
Price:
Availability:
On demand
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
AKD Solutions
Social media: Enganging with customers , run by AKD Solutions
4.0 (6 reviews)
Social Media: Engaging With Customers is for delegates who need an increased level of understanding about the role of social media in customer engagement.
Duration:
1 Day
Price:
Availability:
On demand
Course type:
Classroom
Locations:
National , International, Saudi (Riydah)
Cosensa Learning and Development
Customer Care - Developing a Care Culture , run by Cosensa Learning and Development
4.0 (2 reviews)
Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones.
Duration:
1 Day
Price:
£345
Availability:
Scheduled dates
Course type:
Classroom
Locations:
Aberdeen, Belfast, Birmingham, Edinburgh, Glasgow, Inverness, Leeds, London, Manchester, Newcastle upon Tyne, Stirling