This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive.
What you will learn
At the end of the course you will be able to:
Take control of difficult situations See how diffusion techniques can take the heat out of the situation Cope better with stressful situations Maintain the best working relationship possible with those who can be difficult.