Introduction to Customer Care

Description

This insightful course will show delegates just how important great customer service is and how to deliver it.

What you will learn

At the end of the course you will be able to:

  • Understand what customer service really means
  • Appreciate the importance of good communication skills
  • Acknowledge the importance of having a professional approach to looking after customers.

Further information

Chartered Insurance Institute (CII)
Provider:
Chartered Insurance Institute (CII)
Duration:
1 Day
Price:
POA
Availability:
On demand
Course type:
Classroom
Locations:
Belfast, Birmingham, Bristol, Doncaster, Edinburgh, Glasgow, Haywards Heath, Leeds, Leicester, London, Manchester, Newcastle, Norwich, York

Contact Information

Chartered Insurance Institute (CII)

20 Aldermanbury
London
EC2V 7HY

Credentials

Locations