Advanced Management

Description

This course is to increase awareness of the choices we have and to develop the skills of being assertive when appropriate. To build and maintain effective working relationships with colleagues and customers.

What you will learn

By successfully completing this course, delegates will be able to:

• Identify assertive and non-assertive behaviours and understand the impact of each type of behaviour
• Stand up for themselves, whilst showing respect for others
• Practice the skills involved in assertive conversation in a variety of work based situations, such as in meetings and in one to one exchanges
• Demonstrate the importance of body language in communicating openly, honestly and directly
• Differentiate thoughts and feelings and understand the relationship between the two
• Build self-awareness, by identifying their own behavioural style and personal blocks to assertive behaviour
• Prepare an action plan to develop assertive skills

Further information

Bray Leino Learning
Provider:
Bray Leino Learning
Duration:
1 Day
Price:
-
Availability:
Scheduled dates
Course type:
Classroom
Locations:
London, Bristol, Devon, Nationwide

Contact Information

Bray Leino Learning

Castle Park Road
Whiddon Valley
Barnstaple
EX32 8PA

Credentials

Locations