You need this course if you want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS) or you are a manager responsible for integrating IT service management activities into your management systems.
What you will learn
You will learn...
- the background to the development of ISO 20000
- the value of an effective ITSMS and its contribution to your business
- the purpose and intent of ISO 20000 and its relationship to other standards
- how to plan the development of an ITSMS
- 1 Day
- On demand
- Course type:
- Aberdeen, BEDFORD, Birmingham, BIRMINGHAM, Bristol, Cambridge, Coventry, Cranage, Daventry, EDINBURGH, Glasgow, Leeds, London, LONDON, Mansfield, Milton Keynes, Newcastle upon Tyne, Nottingham, Reading, Redbourne, Solihull, Southampton, SOUTHAMPTON, Steventon, STRATFORD-UPON-AVON, Swindon, Weston, York
Lloyd's Register Quality Assurance Limited (LRQA), 1 Trinity Park,