Hotel Training

Description

This course focuses on the first impression the customer gets and ensures it is nothing short of excellent. We then build on that first impression, training your staff to be perfect hosts and to build relationships with your customers that will keep them coming back. Regardless of the size of your business, high quality customer service is a vital ingredient in its success. Our Hotel Training course will sharpen your staff’s customer service skills and inspire them to consistently deliver an outstanding experience for each and every guest.

What you will learn

  • Front of House, Back of House
  • Housekeeping
  • First impressions: the arrival experience
  • Personal presentation and body language
  • Professional language skills
  • Customer care and management
  • Food and beverage service and presentation
  • Menu and wine knowledge
  • Dining and service etiquette
  • Inter-staff relationship building and management
  • Multicultural etiquette
  • Departure experience: the lasting effect
  • Customer relationships and profiles
  • Multicultural social etiquette
  • Concierge skills

Further information

The British School of Etiquette
Provider:
The British School of Etiquette
Duration:
-
Price:
-
Availability:
On demand
Course type:
Classroom
Locations:
London (central)

Contact Information

The British School of Etiquette

Office 618
8 Shepherd Market, Mayfair
London
W1J 7JY

Credentials

Locations